Superhighways On-site Support

Your Superhighways Membership entitles you to FOUR free on-site visits by a Superhighways Support Worker.

These visits should ideally be used for Preventative Maintenance tasks but you can, of course, use them for any ICT issue (as below).  Please note each visit is half a day (3 ½ hours).

(If you have a small computer system – defined as less than 5 PCs with NO server, and all based on a single site/office – you will receive THREE free visits per annum.)

Preventative Maintenance works just like having your car serviced regularly: it keeps your machine and all its components in good order, so that problems can be identified and corrected before they cause a crash! Therefore, and to get the maximum benefit from each Preventative Maintenance visit, these should ideally take place at regular (i.e. 3 month) intervals.

Routine Tasks

Preventative Maintenance visits should be used primarily for routine tasks and your Support Worker will check:

• Back-ups: verify frequency & accuracy
• Anti-virus: ensure your signature files are up to date
• Storage capacities: make sure your hard drive isn’t about to run out of space
• Event Logs: check for unusual activity or events since the last visit
• Service Packs and updates

Ad hoc tasks

Once your Support Worker has carried out the routine – but essential – tasks, you may have other tasks that you would like them to do, for example:

• Add a new PC and user to a network
• Add memory to an existing computer
• Install a new printer
• Upgrade an application
• Technical queries or a training issue

Wherever practical, you should keep these ad hoc tasks ready for your Support Worker's next scheduled Preventative Maintenance visit. If this is not feasible and you need extra onsite time, this will attract an hourly charge (i.e. over and above your regular Membership payment) and we will agree this with you before carrying out this work.